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Ace Vapes Customer Service

Shipping & Delivery

We pride ourselves on providing fast and efficient deliveries on all orders. We also respect our customers privacy so all parcels are discretely wrapped with no logos visible. We despatch orders same working day on orders made before 3pm. Delivery is either a standard 1-2 day delivery by standard royal mail parcel or an expedited next day before 1pm Royal Mail Special Delivery. Orders made on Friday before 3pm will be delivered the following Monday unless a Saturday delivery is paid for. Full insurance and tracking is available on all orders. For a complete breakdown of all potential shipping costs check out our delivery policy page.

Privacy & Security

Ace Vapes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy. Ace Vapes may change this policy from time to time, you should check this page from time to time to ensure that you are happy with any changes. WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES. Furthermore all your payment information is encrypted and we never have access to your card details.

Returns & Replacements

Here at Ace Vapes we offer a 30 day "no quibble" money back guarantee on all purchases. Should you ever be dissatisfied with your purchase in any way even if you simply change your mind you can send the goods back to us within 30 days for a full refund. Please note that goods will need to be in their original packaging and not have any visible signs of use. Items can be returned to us at Ace Vapes, The Bungalow, Greendale Road, Coventry, West Midlands. UK. CV5 8AZ.

Ordering

Orders can be made with Ace Vapes through this website or via the phone if you prefer the human touch on 07791 189044.

Payment

Here at Hydrohobby we try to provide as many payment options as possible, we accept all major credit or debit cards, Paypal, Cheques, Postal Orders, Cash or Bank transfer. However you pay for your order please do so safe in the knowledge that we take online security and protecting your sensitive information very seriously, to that end we employ a Geotrust 256bit SSL that encrypts your payment information and sensitive details. We have no access to payment information such as card details and they are not stored on our system. View full information on our payment methods.

Viewing Orders

Your current and historical orders can be viewed through the MY ACCOUNT section on the top right link of this page.

Updating Account Information

Your personal account information is your own and you can accesss and amend your information at any time through the MY ACCOUNT link on the top right of this page.

Terms and Conditions

Please click the following link for our full terms and conditions.